CORKY’S EMPLOYS THE BEST PEOPLE IN THE INDUSTRY

• Is responsible for the correct preparation, application, transportation, and storage of the pesticides and other chemicals used.
• Must demonstrate the ability to crawl into attics and sub-areas and use ladders and scaffolding safely.
• Demonstrates pest control knowledge and communicates it effectively to the customer.
• Is courteous and attentive to the customer’s pest control needs.
• Attends all Company Safety Meetings and Field Service Training Meetings.
• Must understand and comply with all company policies, safety guidelines, state laws and regulations.
• Must maintain industry licensing by participating in and passing continuing education courses. Failure to maintain licensing (in good standing) will terminate your employment with the company.
• Keeps a neat appearance. Company provides uniforms and safety equipment.
• Provides a safe place to park the work vehicle after hours and on weekends.
• Keeps company provided vehicle and pest equipment clean and brings repair and safety issues with vehicle and pest equipment to the attention of the service staff.

To qualify for this position, you must be 18 years of age or older, show proof that you are legally able to work in the United States, have a clean DMV report and pass a physical and drug screening. A background check will also be performed. This position consists of a 40 hour work week, Monday through Friday, from 7:30 am to 5pm, with 2-15 minute breaks (paid) and a ½ hour lunch (unpaid). Hours may vary depending on company or customer needs. Saturday work is offered to those who wish to work or can be mandatory to complete a weekly work schedule or meet a customer’s needs. Compensation starts at $15.00 per hour and increases depending on knowledge and experience. This is a full-time position, comes with access to a company vehicle and company gas card, paid vacation days, sick and holiday pay, and includes company-paid health and life insurance benefits. Duties include but are not limited to: A termite repair specialist is required to do the repair and/or replacement of damaged structural wood members resulting from termite or other wood destroying organism infestations. Position Qualification:

• Must have a working knowledge of building construction and materials (minimum of 3 years, structural construction experience)
• Must be proficient in the use of equipment and tools associated with the building, construction trade.
• Must demonstrate the ability to crawl into attics and sub-areas and use ladders and scaffolding safely.
• Promotes excellent customer relations and insures customer satisfaction when work is completed.
• Attends all Company Safety Meetings and Field Service Training Meetings.
• Understands and complies with all company policies, safety guidelines, laws and regulations.
• Keeps a neat appearance. Company provides uniforms and safety equipment.
• Provides a safe place to park your work vehicle after hours and on weekends.
• Keeps company vehicle and equipment clean and brings repair and safety issues with the vehicle and equipment to the attention of the service staff.
• Helps promote a team atmosphere. As a company we encourage your enthusiasm to achieve greater knowledge and professional standing, therefore we compensate you for your achievements. We even offer monetary help when an individual is working to acquire college degrees in an industry related field.

Customer service representatives help field customer calls, serve as a liaison between customers and service technicians and promote the sale of the company’s services. In order to qualify for this position, you must be 18 years or older and show proof that you are legally able to work in the state of California. Compensation starts at $15.00 per hour. Full and part-time positions available. For full time positions the company provides, paid health care and life insurance, paid sick days, vacations and holidays. As with the technicians, pay is dependent on pest control licenses held. How much you achieve and the wages you earn are entirely up to you. As a company we encourage your enthusiam to achieve greater knowledge and professional standing, therefore we compensate you for your achievements. We even offer monetary help when an individual is working to aquire college degrees in an industry related field. Customer Service Responsibilites: Handles incoming calls for new services and miscellaneous inquiries. Handles service questions for future scheduled service. Calls to book (schedule) from customer lists using customer lists provided. Sells annual service plans to new and occasional non-computer booked customers. Reschedules missed or postponed service appointments. Maintains customer records with accuracy. Helps promote a team atmosphere. Maintains updated information on pest control related subjects. Studies for and completes requirements for pest control licensing. When a license is acquired, maintains a license in good standing through continuing education. Here are a few “important skills” every successful customer service representative must have naturally or be able to cultivate in a short period of time. Patience: Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it’s also important to the business at large: It’s a fact that great service beats fast service every time. Attentiveness: The ability to really listen to customers is so crucial for providing great service. Your customers deserve respect and part of showing respect is listening and acknowledging your understanding of your customers’ concerns. Clear Communication Skills: Make sure you’re getting to the problem at hand quickly. When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt. More customers have been lost to unintentional misunderstandings than to other service situations. Product Knowledge: The most successful customer service personnel will have a deep knowledge of the products they sell. Without knowing your product from front-to-back, you won’t know how to help customers when they run into problems. Ability to Use “Positive Language”: Rather than telling a customer what you can’t do for them, let them know first what can be done. People respond to positive statements more favorably even if you’re telling them you can’t do exactly what they want. Acting Skills: Every great customer service rep will have those basic acting skills necessary to maintain their usual cheery personality in spite of dealing with people who may be just plain grumpy. Time Management Skills: Even though it’s important to spend time with a customer, the bottom line is that there is a limit, and you need to be concerned with getting customers what they want in an efficient manner. A Calming Presence: The best customer service reps know that they cannot let a heated customer force them to lose their cool; in fact, it is their job to try to be the “rock” for a customer who thinks the world is falling down due to their current problem. Persuasion Skills: You need to have some mastery of persuasion so that you can convince interested customers that your product is right for them (if it truly is). Tenacity: A great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about. Putting in the extra effort will come back to you ten-fold when your driving motivation is to never “cheat” your customers with lazy service. For Information on Industry Licensing go to: http://www.pestboard.ca.gov/howdoi/lic.shtml

Route Support Coordinator serves as a liaison between the office and technicians.

• Maintains contact with technicians throughout the day.
• Works with the Pest Pac software to track technician daily progress and update work schedules throughout the day.
• Answers customer questions concerning services being performed.
• Answers technician questions concerning route and customers on the route.
• Maintains technicians sales information.
• Moves add-on services to fill technicians daily schedule.
• Prints technician statistics and payroll reports at the end of the day and week.

Accounting support staff assists and processes transactions in the finance department.

• Answers general accounting questions regarding credit card problems, bounced checks, requests for itemized statements, discrepancy in charges, lost payments, electronic payments and payment arrangements on delinquent accounts.
• Calls delinquent accounts for collection.
• Handles check processing.
• Processes technician reports and paperwork.